Fix Logitech MX Master Not Working on Windows 10

Users who just have drivers updated or have a windows 10 update may find their MX Master become unusable. Some may even find it not working suddenly the next day. For example, the mouse cursor stops work, and thumb button or gesture button is not working or stuck.

To fix your problem, you can apply the following six solutions.


1: Check the switches and power

2: Re-connect your Mouse and Computer

3: Update Logitech MX Master Drivers

4: Roll back Driver

5: Install Logitech Options

6: Use Logitech USB Unifying Receiver or USB Dongle

Solution 1: Check the switches and power

You need to make sure both Manual shift button and On/off button are turned on.

Check the Easy-switch button to see if you selected the correct channel.

In addition, check the battery status to see if this problem appears for low power. And try to replace its batteries, which may fix your problem.

Solution 2: Re-connect your Mouse and Computer

First, disconnect your MX Master and computer. Then re-connect them by following this way: power on > select channel > press Connect > pair with your computer. You can refer to the Logitech MX Master Setup Guide to know detailed steps and guide.

Solution 3: Update Drivers

Outdated drivers can result in this error, so you need update your Logitech HID-complaint Unifying Mouse Driver. The below two options can be applied to update this driver.

Option 1: Update by Device Manager

1. Right click Start Menu and choose Device Manager.

2. Expand Mice and other pointing device. Right click Logitech HID-compliant Unifying Mouse and choose Update driver.

logitech hid-compliant unifying mouse

Logitech MX Master should appear as Logitech HID-complaint Unifying Mouse in Device Manager. You can click here to know more Logitech mice devices that appear as that in Device Manager.

3. Select Search automatically for updated driver.

search automatically small

Then it will search and install updated driver for you. You can follow the given guide to install it.

Option 2: Download and Update by Driver Doctor

Driver Doctor is a professional tool which can help you with updating drivers and installing missing drivers. Here are steps to use this application to update Logitech HID-compliant Unifying Mouse Driver.

1. Download and install Driver Doctor on your computer first.

2. Run Driver Doctor and click Scan Now.

Then it will tell you how many devices need updated drivers and how many missing drivers.

3. Click Get Drivers.

get drivers

4. Locate Logitech HID-complaint Unifying Mouse in the list. Click Download under the device name. After it completed downloading, click Install to install the driver.

After you updated the driver, your problem should be gone. Otherwise, you need to try another solution.

Solution 4: Roll back Driver

Some users have this problem just after windows 10 update and then MX Master does not work. They can fix this problem roll back their driver to the previous version.

1. Right click Start Menu and choose Device Manager.

2. Expand Mice and other pointing devices. Right click Logitech HID-complaint Unifying Mouse Driver and choose properties.

driver properties

3. Select Driver tab, and then click Roll Back Driver.

If Roll back driver button is grayed out on your window, previous driver should have been deleted from your computer.

4. Restart your computer after it completed the action.

Then you can see that your MX Master works fine now.

Solution 5: Install Logitech Options

Logitech Options is software used to customize your device’s settings like shortcuts and touchpad gesture. MX Master not working can be caused for you didn’t install it or update it.

At first, try to uninstall the currently version of the Logitech options in case it has some errors.

Follow this path: Control Panel > Programs and Features > Logitech Options > Uninstall to uninstall it.

Then go to Logitech’s MX Master Support page to download the latest version. Because this action can help fix some bugs and get improvements.

download logitech options

After you installed it according to the installation wizard, you can run this app and then customize your mouse settings. One point should be remembered, that is, to make sure that the settings are set for All applications.

Solution 6: Use Logitech USB Unifying Receiver or USB Dongle

The MX Master USB receiver maybe causes the connection or recognize error. So if you have a Logitech USB Unifying Receiver, you’d better use it connect your MX Master to computer to ensure stable connectivity.

logitech usb unifying receiver

But if have try the former five solutions and your MX Master still fail to work properly, maybe there are  some errors with your receiver. You can try to change a USB Unifying receiver. Then see if it works.

Another choice is to use a USB dongle to connect your MX Master and computer. Maybe this action can resolve the problem.

In conclusion, this article mainly tells you how to fix the problem of MX Master not working. When you have this problem, these solutions introduced in this article may give you some help.

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