Fix Microsoft LifeCam Not Working on Windows 10

We know that the Microsoft LifeCam series USB camera does not provide Windows 10 driver, so after upgrading system from Windows 7 or Windows 8 to Windows 10, the LifeCam HD-3000 or VX-3000 camera out of work on any applications. Here are the solutions.


1: Change USB ports

2: Open Camera Application

3: Uninstall the USB Root Hub

4: Install LifeCam Driver in Compatible Mode

5: Uninstall and Reinstall Skype

Solution 1: Change USB ports

At first, make sure your LifeCam can work properly. And plugging it to other USB ports or other computer in case of plugging into an error USB port or LifeCam broken problem. If all the USB ports works well, but the LifeCam cannot detected or not working, following next steps.

Related: Fixed: USB Ports Not Working on Windows 10

Solution 2: Open Camera Application

Sometimes, if you doesn’t open the camera permission, this function cannot be used by your internal or external camera. So turn it on.

Click Start Menu > Setting > Privacy > Camera to turn on this option: Let apps use my camera hardware.

turn on let apps use my camera hardware

After that, run a applications such as SKype to test if the LifeCam can work or not.

Solution 3: Uninstall the USB Root Hub

After your insert the LifeCam to Windows 10, but it cannot be recognized, maybe you can uninstall the USB root hub to fix it.

1. Goes to Device Manager.

2. Expand Universal Serial Bus Controller and find USB Root Hub.

usb root hub

3. Right-click it and select Uninstall.


4. Uninstalling them one by one.

5. Restart Computer. This will make Windows system automatically search the LifeCam HD-3000 or LifeCam VX-5000 drivers and then install it.

So your Microsoft LifeCam can detected by Windows 10 and work properly on Windows 10 now.

Solution 4: Install LifeCam Driver in Compatible Mode

Sometimes, the driver error will cause the problem. Because there is no Windows 10 driver, if you are using Microsoft LifeCam HD-3000, you need to install the HD LifeCam in compatible mode.

1. You should download the Windows 7 LifeCam drivers from here.

2. On your computer, right-click it and choose Troubleshoot compatibility. Windows 10 will start to detect the webcam problem.

3. Click Troubleshoot program.

troubleshoot program

4. Check these two options: The program worked in earlier versions of Windows but won’t install or run now and The program requires additional permissions.

choose 2 options

5. Choose Windows 7. If the previous Windows version is Windows 8, you need to choose Windows 8.

which version of windows did this program work windows 7

6. Follow the next steps to install this program on Windows 10.

Now your LifeCam can work properly on Windows 10. And this can also applies to LifeCam VX-3000.

Solution 5: Uninstall and Reinstall Skype

There is another condition that your LifeCam cannot work on Skype suddenly, you can fix it by the next steps.

1. Download the Skype Removal Tool to remove all the related Skype traces.

2. Download the latest version of Skype and reinstall it.

After that, you will find the LifeCam can use again.


If you have the driver problem with your computer, you can try to use Driver Booster to help you find, download and update all the drivers for Windows 10 system. The Driver Booster will scan all your hardware devices including your External Lifecam devices.

1. Download, install and run Driver Booster on your computer.

2. Click Scan.

driver booster scan now

3. Find your Microsoft Lifecam device driver, and click Update. After that, your Lifecam driver will update to the latest version. And now, you can enjoy your LifeCam.


Related Articles:

We Cannot Find Your Camera on Windows 10

Fix Logitech Webcam C920 Not Working on Windows 10

Skype Camera Not Working on Windows 10


  1. Anton Theunissen
    April 28, 2018 at 8:16 am

    This article lists all common and suggested fixes, also given by MS support in various threads and helpdesk sessions (maybe they were just reading out loud this article, I don’t know). Unfortunately, the LifeCams are not supported by MS anymore. MS will deny it, but many (I’m talking HD-3000 form my own experience) simply don’t work anymore.
    After an update, ALL LifeCam HD-3000 was removed. The webcam itself is not recognized by W10 anymore, not even listed in Device Manager as unrecognized. Nothing happens when plugging in and out. The driver set up says that Microsoft LifeCam is not supported by Windows 10 and that I should contact the manufacturer…
    Looks like I’ll have to switch to something non-Microsoft for compatible hardware. This happens on both my desktop and my Surface. The cam works fine on an old Vista desktop.

  2. John
    May 3, 2018 at 12:12 am

    Thanks very much… installed Spring Creator Update 1803 and my camera at work and home both quit working.

    Your “solution 2” open camera in settings instantly worked. Really appreciate it.


  3. gene dermody
    May 6, 2019 at 12:06 am

    I had a LifeCam Studio working for years on Windows 7 64bit. When I went to Windows 10, it stopped working, and would not even plug and play. I even bought a new one to see, and same thing.. Spent hours with three different Microsoft levels of help, and they all concluded the hardware is not compatible with Windows 10 .. I will be looking for another webcam product.. How can Microsoft in good faith continue to advertise and sell something that obviously does not work on their flagship Windows 10 OS??? Returned it to Amazon.

    1. tazmo8448
      August 18, 2019 at 7:42 pm

      You’re right …. M$ still sells those for $99 and I have one also and there does not seem to be a fix….what’s really odd is the Lifecam Studio is shown being W10 compatible with a check mark on it.

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