6 Ways to Fix Printer Offline Status on Windows 10

printer offline windows 10

Printer status go into offline all of a sudden?  No matter you are using HP, Epson, Canon or Brother printers, it is extremely common that your printer is offline on Windows 10, which means you cannot print files for your work or study.

You have to change the printer status to online from offline if you feel like to printer some sources.


Why does your Printer Go offline?

6 Ways to Fix Printer Offline Status on Windows 10

Why does your Printer Go offline?

Mostly, your printer has to be connected to the Internet (wired or wireless) or by USB cable. Only in this way can the printer work normally and smoothly with your PC on Windows 10.

And you can see from the issue that printer is offline that the main cause lies in connection problems. Sometime, it may be due to the disconnected printer. On the other hand, the offline printer appears because of the network issues.

How to Fix Printer Offline Status on Windows 10?

You are recommended to solve this printer trouble form the perspective of Network connecting, driver issue and printer settings.


1: Check Hardware

2: Change the Printer Status

3: Restart the Spooler Service

4: Update the Printer Driver

5: Run Printer Troubleshooter

6: Add a New Printer

Solution 1: Check Hardware

Printer offline means that your Epson or Canon or HP printer cannot communicate with your PC on Windows 10.

Therefore, it is required that you make sure there is nothing wrong with the connection between your computer and printer. Manage to check some things for the purpose of getting the printer back online on Windows 10.

1. Shut down your printer for a few minutes and boot it again.

2. Check if your printer is plugged in properly.

3. Login to Windows 10 with a local administrator account.

4. If you are connecting the printer to the PC via the USB cable, try to make sure the cable is in good shape with a good USB port.

5. If you are making use of the wireless network, make sure the indicating light is on.

Or if it is the wired network, check the Ethernet network condition.

All checked you can know exactly what the problem is that makes your printer offline on Windows 10.

If there are no connection issues with your printer, you can read on to solve the driver and settings troubles for your offline printer.

Solution 2: Change the Printer Status

You may have carelessly or accidentally set the printer offline on Windows 10. So to change your HP, Epson or Canon printer from offline to online, you should get into the printer settings to have a try.

It is likely that you can find out the related settings to get the printer online.

1. Go to Start > Settings > Devices.

devices in settings

2. Under Printer & Scanner, locate and right click the icon with a green checkmark to See what’s printing.

If the icon has no green mark, you should right click it to Set as default printer and then right click it to See what’s printing.

see what is printing

Then you can see the printer queue popping up on Windows 10.

3. Under Printer, uncheck the box for Pausing printing and Use Printer Offline.

uncheck pausing printing

Then you are able to use the printer online on Windows 10. And the printer offline will no longer exist on Windows 10.

Solution 3: Restart the Spooler Service

The Spooler Service is a windows system service. It sends jobs to the printer. When you are printing a file or some documents, the print spooler feeds the printing image to the background at a lower speed.

However, the print spooler would stop working automatically for unknown reasons, thus making your printer offline on Windows 10. Now get down to restart it to remove the offline printer.

1. Press Windows + R to open the Run.

2. Input service.msc in the box and stroke OK to enter Services window.

3. In Services window, pick out Print Spooler and click Restart the service.

restart print spooler in services

Once restart the spooler service, you can try to print again, this time it will not show you the printer is offline on Windows 10.

Solution 4: Update the Printer Driver

To change the offline printer to online or simply to improve the printer performance on Windows 10, it is strongly recommended to update the HP, Epson or Canon drivers.

Before you start updating driver for your printer, go to Start > Settings > Devices > Printer & Scanner > Remove device.

remove device under printer and scanner

Here take Microsoft XPS Document Writer as an example, you are to remove the one you have connected.

You can go to the printer manufacturer’s website to download the newly released Windows 10 printer drivers.

Download and Install Ricoh Printer Drivers Manually

Download and Update HP Printer Drivers Manually

Download and Update Canon Drivers Manually

Or to avoid inconvenience and difficulties, you can make full use of Driver Doctor to help you update the printer drivers on Windows 10.

1. Run Driver Doctor on your PC.

2. Click Scan Now button.

scan now

3. Hit Get Drivers and Download All.

You can decide to download and install the updated printer drivers only.

Thus your offline printer can turn into online on Windows 10.

Solution 5: Run Printer Troubleshooter

It is available and feasible for you to take advantage of the Windows built-in tool to troubleshoot the reasons why your printer is offline on Windows 10. What’s more, it is capable of identifying and fixing the printer issue.

1. Search Troubleshoot in the search box and hit Enter to navigate to Troubleshoot.

2. Under Troubleshoot, locate Printer and choose to Run the troubleshooter.

run printer troubleshooter

If there are any problems with your printer on Windows 10, the printer troubleshooter would let you know. And if possible, it will also fix the printer offline issue for you automatically.

Solution 6: Add a New Printer

Designed only for the printer using network connecting to PC.

On the basis that the above ways are helpless for you to resolve the printer offline status on Windows 10, you can check if you are able to add another printer for this PC.

Go to Start > Settings > Devices > Printer & Scanner > Add a printer.

add a device printer

Then you can struggle to add a second printer on your own by way of increasing an IP address and printer port.

To conclude, from this article, you can get the most common but effective solutions towards the printer offline trouble for Windows 10.

For some specific printer users, such as HP, Epson or Canon, you can go to the official site to gain the concert suggestions about this printer problems.


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